Contact Support
Email our team and include your app name, issue, and any screenshots.
Email: support@blocklyapps.com
Still Need Help?
If you didn’t find what you need in our docs or FAQ, we’re fast and happy to assist.
Support Resources
When to Contact Support
- Sign-in still fails after reset and browser cleanup.
- Schedule errors affect multiple users or dates.
- Notifications fail across supported browsers/devices.
What to Include in Your Ticket
- Name and role
- Date/time of issue
- Device and browser
- Exact error text or screenshot
- Steps already tried
- Affected block/class/date (for schedule issues)
Escalation Path
- Check documentation and FAQ.
- Apply recommended workaround.
- Escalate to technical support if unresolved.
Quick checklist
- Clear your browser cache and sign in again.
- Confirm your account access and token are active in the student app.
- Try a different device/browser to isolate the issue.
- Collect screenshots and steps before reaching out.